Testing The Ability to Send Files via FTP

Problems with SnagIt could be due to the inability for your computer to reach the web via FTP.  This ability may be easily tested from a Command (DOS) prompt.

You'll find the Command prompt program under Accessories:

Once at the command prompt, give the command:
ftp ftp.iris.washington.edu

For User, type:   ftp
For Password, give your full E-mail address:   soANDso@foo.com

If ftp is working, then the response will be as in the image below:


If not, then the computer technicians at your school will need to help out.